Inside my Families Fly Free membership, we have a “secret” Southwest phone number for our members that helps them bypass long waits in these situations (and any time!) that works even better than the phone numbers given to those with Southwest elite status like A-List. You can also try the online chat feature in the Southwest app if it’s available. Twitter seems to also work well for people in terms of getting a quicker response. If you didn’t ask for your LUV voucher at the time of your cancellation, you can still reach out to them online later to request this. This likely depends on if you had to find a hotel room, rent a car, pay out of pocket to fly another airline, etc. We see vouchers ranging from $150 to as much as $1,500 depending on the level of the inconvenience. If you do accept a rebooking, ASK FOR A LUV VOUCHER PER PERSON at that time for the inconvenience. They are first going to offer to re-book you to a different flight or a later time. There have been SO many people affected of late.Īnd if you’re caught in a major incident, it’s doubtful they will be able to reach out to every single person.īe sure to check your flights and KEEP checking your flights for changes or cancellations. Southwest says they will reach out to you if they cancel your flight to let you know of the cancellation, and they may also reach out to provide a refund and some sort of compensation.īut we have found that is not necessarily the case for everyone. What to Do If Southwest Cancels Your Flight Credit: Southwest Airlines, Stephen M Keller Want to jump to the finish line of using travel rewards to fly your whole family for free - WITHOUT the overwhelm? Learn more about our Families Fly Free membership, where we teach you our SIMPLE process to collect and use travel rewards to always fly for free, so you can make more travel memories with your family and save thousands of dollars in the process. Here’s what to do if you have a flight on Southwest that THEY (not you) cancel. I know having a flight delayed or canceled is incredibly frustrating.īut if you’re looking for your rights and compensation if Southwest cancels your flight, I’ve got some information… Several have taken to social media to complain about delayed flights.In today’s day and age, with demand ebbing and flowing and just beyond a global pandemic, airlines may cancel your flights unexpectedly.Īnd sometimes we have incidents like the ones Southwest has experienced throughout 20, most notably over the December 2022 holidays, with repeated disruptions that affect the majority of their flights.įor all of you affected by this, I am so sorry! Southwest called the problem "intermittent technology issues" in a social media post to customers. Southwest last month unveiled an "action plan" to prevent another operational meltdown. The airline attributed the meltdown in part to changes to its staff scheduling computer systems. The problems come months after the airline was forced to cancel more than 16,700 flights between December 20 and 29, roughly half its schedule during that period. Southwest reported technology issues Tuesday morning and said it would "hopefully be resuming our operation as soon as possible." "Southwest Airlines requested the FAA pause the airline's departures," the agency told CNN in a statement. There still may be other residual flight delays as a result of the pause. There was a hold on flights into Dallas Love Field Airport, the FAA says. RELATED: Close call at LA-area airport after Southwest flight and helicopter nearly collide on runway Southwest says its workers "worked quickly to minimize disruptions" and that it has resumed operations. The airline has canceled only nine flights on Tuesday, according to FlightAware. Southwest has delayed 1,728 flights or 41% of its schedule as late Tuesday morning, according to FlightAware. "Early this morning, a vendor-supplied firewall went down and connection to some operational data was unexpectedly lost," spokesman Dan Landson said in a statement.
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